Our Family Referral Service (FRS) brings together families, support services and community resources to prevent a difficult situation from escalating to a crisis requiring a statutory declaration response from the child protection system.We have created this new position to champion our clients’ experience as they engage with our service.Your new roleYou will ensure our clients have a smooth, positive experience engaging with our service by coordinating and delivering front of house services for clients accessing the FRS.You will review and modify administrative processes and systems to be responsive to the needs of our clients. You will be the first point of contact and refer them to the most appropriate person within the service.With an eye on how we can improve, you will seek feedback and identify trends. Working collaboratively with the Team Leaders, you will ensure they are aware of feedback and address safety risks for our clients and staff.This is a varied role best suited someone who is action orientated, consultative and willing to learn new skills to ensure our clients have access to the support they need. We will support you and invest in your development to ensure you have the skills you need to succeed.Terms: 12-month part-time (4 days per week) role based in Gosford and BroadmeadowYour experienceYou will have a Certificate III or IV in Community Services or Administration and:An ability to provide outstanding administration service to our clients in a positive, respectful and culturally sensitive wayExcellent time management and organising skills to balance competing demandsExcellent IT skills, particularly with developing and maintaining spreadsheetsExperience working in a similar role for example service coordination or senior adminKnowledge of trauma, domestic violence, mental health a distinct advantageYour benefitsSalary packaging,Flexible work arrangements,Novated leases,Accrued days off,Long service leave after 5 years & more!Interested? Apply online today!Call Barbara Brodhurst-Hill on 0409 698 263 to discuss the role in more detail. Closing date 29 July 2019.Position profile

Service Support Coordinator

Our Family Referral Service (FRS) brings together families, support services and community resources to prevent a difficult situation from escalating to a crisis requiring a statutory declaration response from the child protection system.

We have created this new position to champion our clients’ experience as they engage with our service.

Your new role

You will ensure our clients have a smooth, positive experience engaging with our service by coordinating and delivering front of house services for clients accessing the FRS.

You will review and modify administrative processes and systems to be responsive to the needs of our clients. You will be the first point of contact and refer them to the most appropriate person within the service.

With an eye on how we can improve, you will seek feedback and identify trends. Working collaboratively with the Team Leaders, you will ensure they are aware of feedback and address safety risks for our clients and staff.

This is a varied role best suited someone who is action orientated, consultative and willing to learn new skills to ensure our clients have access to the support they need. We will support you and invest in your development to ensure you have the skills you need to succeed.

Terms: 12-month part-time (4 days per week) role based in Gosford and Broadmeadow

Your experience

You will have a Certificate III or IV in Community Services or Administration and:

  • An ability to provide outstanding administration service to our clients in a positive, respectful and culturally sensitive way
  • Excellent time management and organising skills to balance competing demands
  • Excellent IT skills, particularly with developing and maintaining spreadsheets
  • Experience working in a similar role for example service coordination or senior admin
  • Knowledge of trauma, domestic violence, mental health a distinct advantage

Your benefits

  • Salary packaging,
  • Flexible work arrangements,
  • Novated leases,
  • Accrued days off,
  • Long service leave after 5 years & more!

Interested? Apply online today!

Call Barbara Brodhurst-Hill on 0409 698 263 to discuss the role in more detail. Closing date 29 July 2019.

We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members.

We see ability not disability, if you identify as a person with a different ability please get in contact.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or similar (where relevant to the role).